Interface Technologies

Partners

We are partnered with:

Business Continuity Planning

 In today’s technology-driven business world, system downtime means lost business. Lost data means lost knowledge. A destroyed computer room could mean the end of a business.

Planning for potential disasters - hydro failure, disk errors, human interference or major catastrophes - is like writing an insurance policy on the technical elements of your workforce. You need to ensure that your business can bounce back from any misfortunate event and recover all of its important resources without losing its edge on the competition.

Interface can help you implement UPS battery backup devices, ACRONIS imaging servers, remote backup services or suggest improved hardware and backup devices and practices to ensure the protection of your network devices and precious data and keep you one step ahead of your peers. 

Implementing a disaster recovery and continuity plan is the difference between back in business and out of business. Our business continuity planning aims to provide a near seamless transition from crisis to status quo, so your business day is barely affected. 

[top]

Business DSL Internet

Digital Subscriber Lines (DSL) provides a high-speed Internet experience without the high cost.

DSL transfers data over dedicated telephone lines without tying up your existing office lines. This method means that digital data is transmitted to your computer directly allowing you to use a much wider bandwidth. Symmetric Digital Subscriber Lines allows clients the same bandwidth for both upstream and downstream traffic.

Interface's Internet access relies on DSL technology to connect you to the Web. You can choose from 1Mbps to 4Mbps access to suit your company's needs and budget.

Here are a few of the benefits you will experience by switching to Interface DSL:

Cost-Efficiency---By using dedicated phone lines, Interface DSL provides a more cost-effective alternative to T1 lines while still providing a high-speed connection.

Dependability---Your connection to the Internet is always on. Interface is hosted on the largest communications backbone in Canada and constantly monitors your connection to ensure that your business is always online. In the off-chance that something does go wrong you don’t need to deal with Rogers or Bell, call us and speak to a human right away.

Flexibility---Interface adapts as your company grows. Whether you need to upgrade your connection speed or require additional e-mail accounts, Interface can accommodate all of your Internet needs.

Selection---Each business requires something a little different. That's why Interface tailors their Internet Solutions to meet the diverse needs of Toronto businesses.

[top] 

Telephone Systems

To remain competitive in business, you need to communicate with your clients in various methods - face-to-face, telephone, mail and E-mail. Without the proper tools, your business can suffer.

Interface prides itself on being full-service provider for all of your technical needs, that's why we also include the installation of Nortel telephone equipment to our list of services.

[top]

VOIP Telephone Systems

VOIP has several advantages over a regular landline and is usually much cheaper.

We take care of everything from the hardware and software, to ongoing maintenance. You’ll never worry about your voice services again. In addition to all the equipment, we offer one easy-to-understand bill. Now, that’s worth talking about.

Here are some benefits and features of the VOIP web portal:

Directories – The directory page view allows the user to view both a corporate and a personal directory. The corporate directory can be customized to show employees in one or more locations or departments, as desired by the customer. Personal directory entries are made by each user. Directories can be updated from other contact sources such as Microsoft Outlook.

Click-to-dial calling – To initiate a call, users click on numbers from corporate or personal directories, call logs, or voice mail pages. Click-to-dial can be used to add people to a conference call with a single click on their directory icon.

Voice mail – This page allows the user to view and hear all of the messages in their voice mailbox, return the call, save the message as a .wav file, and more.

Call screening – This page view allows users to apply rules to specific phone numbers. To disable the rule, users can either delete the entry from their call screening list or select “disable call screening.” Selecting the later keeps the entry in the list for future use. There are many rules that can be applied based upon what features are assigned to the user.

Call log – This page allows the user to view the most recent incoming and outgoing calls, missed calls, forwarded and screened calls, and whether there is a voice message.

Voice message notification – Users can choose to be notified promptly upon incoming message arrival. Notification methods include: • Numeric paging notification • Voice call notification with password connection to voice mail • Email notification

Meet-me and on-demand conferencing – This capability gives users the ability to easily reserve conference ports in advance. Users can manage the number of ports, length of call and previously-scheduled conferences as well as set up on-demand conferences via click-to-dial from the Web Portal directory or call log.

Remote mode – Selecting remote mode allows users to set their location status and input a remote phone number that will ring simultaneously along with the desk or home phone when there is an incoming phone call. If neither phone is answered, all calls are captured by voice mail in a single message repository.

Call control and call distribution – The call-control window within Web Portal enables outbound dialing, answering or other disposition of incoming calls, click to voice mail, do-not-disturb status setting, call park/pickup, and find-me.

User self-administration – Users have easy access to manage their phone and features via the Web Portal. Tasks include phone reassignment, password change, personal directory edit, remote mode status change, call jump, and call screening maintenance.

Network Support

Interface Technologies provides proactive, continuous network support and maintenance for your computer systems. Whether your business is without a technical support department or is looking to compliment one, Interface's IT help desk and expert technical staff is at your service 24-hours a day, 7-days a week. 

Interface has developed several packages to suit the needs of businesses both large and small. Our IT outsourcing rates fit even the most restrictive budget and Interface offers discounted prices on our bundled solutions.

Located in the Toronto core, our expert staff provides 1-hour emergency response time when the unexpected occurs. Having IT help on demand can even help reduce the amount of capital you spend each year. You simply contact us when you need help.

The bottom line is that outsourcing  by having Interface deal with your technical problems means that you can focus on the business at hand. With our fast service, downtimes will be reduced so that your workday meets its full potential. 

 [top]

Web Hosting

A Web presence is one of the most cost-effective marketing tools your company can employ to reach customers both locally and on a global scale. Web sites provide you with a common meeting place for clients and prospect alike to find more information about your company, research your products or services and contact you for further information. All at a lower price than most other advertising mediums can provide you.

Interface provides you with several Web hosting plans that will meet the needs of your company. Whether you're looking for Windows or Linux based hosting, we can provide you with a solution with a 99.9% uptime guarantee and have fast and friendly technical support representatives to assist you should you have any issues with uploading your files or viewing your site. Dynamic sites using PHP, MySQL, ColdFusion, .NET, MS Access or MS SQL are easily supported**.

 **additional costs may be incurred and are based on database size. Email us This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for details.

[top] 

Premium Plus

Hosting:

Web-based control panel to add/edit/remove POP3 Email accounts. Webmail unlimited forwarding and auto responders. User name and password to access real time web statistics. Web-based Email - 250 MB disk space - 3GB bandwidth.

Mobile Friendly Site:

Development of secondary version of the website which will be optimized for wireless handheld device users i.e. PC and Mac, Blackberry and Palm Tree. Our server will re route to the appropriate platform to provide the ability to view news release listings and extra information when the site is viewed through a PDA.

Web site statistics:

Detailed monthly reports from Web Trends will be emailed to the primary Technical contact - Ability to real time website statistics online - view many reports including user visits, browser usage, geographical location, frequent page visits, and time spent on page.

Maintenance:

20 minute delayed stock quotes on daily stock charts - Ability to make basic content changes to the website - Ability to print out content with amplified formatting - Request information form to compile and retrieve user data - Staging site, temporary changes will be shown before making it live.

In-site Report:

In an easy to use ‘site map’ format - Ability to choose only the content you need to view, email or print out.

Email:

Email news release template design - unlimited email disseminations each month - 1000 email addresses on the dissemination list - basic mail merge - standard email design - Email list management, removing duplicate, labeling bounced and unsubscribed emails - Client approval before an email dissemination has been setup - Report on how many people have viewed your emails (depends on end users technical settings) - Monitor the number of email subscriptions and email addresses that have requested to be unsubscribed each week - get a 24 hour progress report of your email disseminations - know which emails have bounced, failed, or reached an away message.

[top] 

Web Design

Interface offers custom web design solutions for every need. From small informational sites to fully integrated corporate websites, we will deliver Web sites on budget and on time. We'll design your Web site with a smooth, functional and attractive layout that takes advantage of the most advanced marketing strategies available.

If your existing Web site has proven to be a weak performer, Interface Web Solution developers can bring it new life. Please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

[top]

Remote Backup Services

Data is your most valuable asset. Yet backup is often seen as a chore - both time consuming and inconvenient. Most individuals and companies have an inconsistent and piecemeal process using tape devices, disks or manual routines with data often held onsite within insecure locations.

Effective offsite Data Storage and Disaster Recovery processes are central to a successful operation. While disruptions cannot be predicted, they can wreak havoc upon businesses and individuals.

Although certain tangibles may be insured, the uninsurable capital losses due to customer dissatisfaction and possible desertion are problematic. Customers expect supplies and services to continue (or at least to resume rapidly), shareholders expect management to remain operational, employees expect their livelihoods to be protected and insurance companies expect due care to be exercised.

Interface solves these problems by providing an infrastructure for controlling the risks and setting in place effective and cost effective internet backup services to get your company up and running again with the minimal amount of disruption.

The secure client Web access allows for easy file look up when there is any loss. A client can download a copy of the file from the secure portal and replace it to its original location on the home server.

[top]

Direct Ethernet

With video conferences, VOIP and streaming, the need for a more robust solution to your Internet Service is becoming more critical.

New technological innovations enable Service Providers to confidently use Ethernet - once a technology used only for PC connectivity in local area networks – as the means for delivering mission critical high-bandwidth services.

Interface is the FIRST ISP in the Greater Toronto Area to provide its customers with such a service. Direct Ethernet provides customers with the same high quality speeds that fibre affords them but at a more cost-effective price.

[top] 

Cabling Solutions

If your company is relocating, or renovating, we can help design, install and maintain a system that meets all of your communication needs.

Laying the proper groundwork for the voice and data connections between your office machines and peripherals will allow for the smooth transfer of data between all users connected to your network.

Interface has over 10 years experience in cabling offices in the Greater Toronto Area and uses high quality CAT-3 to CAT-6 plenum cables and fibre.

Cabling solutions are guaranteed for 1 year from installation date with and will provide serviceability for any issues within 24-hours.

Interface can also provide you with secure wireless solutions for your office so that users and guests can log onto to your network and move about the office with ease. 

[top]

Network Documentation

Networks are complex systems, and they are becoming more complex as technology advances. The larger the network, the harder it is to understand as a whole. Having a detailed map of your network helps make it more understandable by breaking it down into more manageable parts.

By creating a Network Documentation, your company creates a blueprint of what exists in your network as it stands, both hardware and software. This allows you to keep track of machines, peripherals, user data, software and updates in a key document that you can reference at any time. It can also be referenced quickly by an outside consultant so that they can easily familiarize themselves with your LAN structure and troubleshoot problems more efficiently.

Network Documentation is a key part of a good Business Continuity and Disaster Recovery strategy as it thoroughly itemizes what exists in your network and can include a detailed map of your current infrastructure layout. They also allow those less technically inclined, such as managers and administrators, those who are in-charge of approving technology upgrades, the ability to become more familiar with the components of their network and what it takes to run their offices efficiently.

Interface can compile the multitude of switches, routers, workstations and servers that make up your network and boil it down to a single, concise document for you to keep as a reference guide to your network. This footprint will guide you through future upgrades, troubleshooting and potential disasters with greater confidence and ease.

[top] 

Hosted Exchange Services

E-mail has become much more than simple electronic mail. Today, your mail client takes care of your contacts, calendars and important notes as well and has become the hub of your business. The standard for E-mail and company communications today is the Microsoft Exchange System, a software package that allows for not only superior electronic mail capabilities, but allows your entire office to collaborate and share E-mail, contacts and calendars.

For many clients, the cost of deploying Exchange can be too high, but there is great value to outsourcing Microsoft Exchange System.

In keeping with our focus of allowing small businesses to run like big business, Interface has released fully hosted Microsoft Exchange. The system is built in our high-level hosting environment with professional equipment and maximum security complete with fault tolerance to ensure smooth and uninterrupted service.

The benefits of our Hosted Exchange speak for themselves:

• Low monthly fixed cost per mail box includes all service and support
• Avoid costly hardware and implementation costs involved with deploying Exchange
• All service and support costs included with the monthly fixed cost
• The system works identically to having the full Exchange system in your office
• Totally secure - safe - and reliable
• Monitored and managed 24 hours a day - 7 days a week

[top]

Network Design

Uniting your office systems can increase productivity and pool precious components. Interface is experienced in setting up and cleaning up office networks both small and complex.

You take the time to plan out the design of a new office space with great care and your network infrastructure should follow suit. Cabling and switches play an important role in the backbone of your network and should not be taken lightly. Laying the proper groundwork for the connections between your office machines and peripherals will ensure the smooth communication between all users connected to your network.

In an established office, one may find a tangle of cascading hubs and mini switches, born from rapid expansion and poor IT advice. This can create complex webs of cables and make troubleshooting small outages in your office more time consuming for your support technician. Interface can consolidate and improve your existing layout to ensure that your resources are being used to their full potential, recommending dependable solutions that will keep your network running smoothly.

The recommendation and installation of managed or unmanaged switches, multi-layered defenses, including viral and intrusion detection, as well as a recommendation of Network Security Best Practices are all a part of our network design consulting services.

[top] 

Blackberry Hosting

Business professionals today need immediate access to their E-mails, Outlook calendars and contacts on-demand and can't always be in the office to retrieve them.

With the introduction of wireless handheld devices like the Blackberry and its extended capabilities, the ability to call up client information is at the click of a button, wherever we are.

But, in order to sync your distribution lists and upcoming events to your handheld device, you need the assistance of a Blackberry Enterprise Server (BES), a dedicated server that integrates with your MS Exchange E-mail service. By using a BES service, your calendar, contacts, and E-mails are then instantaneously synchronized with your handheld device as mail is read when changes are made in Outlook.

Interface can provide you with a hosted BES services or can host your BES in our data centre, providing you with a seamless system and a superior user experience, while eliminating the higher costs and maintenance challenges of taking care of an internal E-mail system.

[top]

Server Colocation

For businesses today, building, expanding, and maintaining facilities that house network infrastructure can be a real roadblock to success.

Companies today are seeking faster and more economical ways to deploy their own networks and are discovering the many advantages colocation can have in their internal systems.

Colocation allows you to control the operation and maintenance of your own server on a dedicated and reliable connection.

Interface Technologies offers colocation facilities in our Data Centre which boasts 99.9 per cent uptimes for both bandwidth and power services. Your server will be located at the source of a 100 Mbps fibre optic connection that is constantly monitored for connectivity. Backup lines are also in place for failover. Outfitted with a dual redundant backup using 12-hour 30kW intelligent battery backup that is supported by a 12kW gas generator monitoring incoming voltage with relay to an automatic transfer switch, our servers, switches and modems stay online in the event of an interruption in normal hydro services.

You can rest assured that your servers will always be online as our services are monitored on site and remotely 24 hours a day, seven days a week with full-time on-call support.

 [top]

Software and Application Support

Here are just some of the software packages we support: 

We are experienced in managing the following applications:

 [top]